Miller Hospitality works closely with clients throughout Ireland, across a range of sectors including hotels, restaurants, contract catering and public organisations, to ensure a quick, reliable and high quality temporary support and permanent recruitment service.
Having managed hotels across the UK, Ireland and globally, in 2003 managing director Stephen Miller used his extensive industry experience to exploit an opportunity to offer specialist recruitment services to help clients achieve business success through quality, skilled staff.
Since then, Miller Hospitality has expanded substantially to offer bespoke training and business development services, as well as Miller Hospitality Events, a platinum comprehensive events service to clients as well as public, private and third party organisations offering two-star Rosette fine dining, corporate event catering and weddings.
Today, Miller Hospitality has tripled in size and has built up a database of over 12,000 candidates and core clients, which include Mount Charles, Sodexo and The NolaClan Group.
Miller has spent time investing in people. “Our team of dedicated recruitment consultants know the importance of quality, trained staff and use their expertise to ensure that only the most suitably experienced candidates for any temporary or permanent role are selected,” he says.
“Our recruitment process has been developed to meet all of our clients’ needs, from sourcing the right candidate to post placement updates to ensure a successful match.”
To add to his investment in people, Miller is committed to investing in technology too, to ensure the team have access to top level tools that not only makes the process easier but streamlines it and makes it more efficient. Miller is currently developing his own CRM database, time sheet and messenger applications which will help automate the Miller Hospitality recruitment process and enabled expansion into the Republic of Ireland market.
Miller Hospitality has big plans for 2019 including expanding into the UK Market. After a lot of research and strategic planning, the team are ready to target London with their extensive database and business development services. “The beauty of our streamlined and automated process is that we can adapt it across the water. We tested this market last year and see a huge opportunity for business growth. I am excited to see what happens for us in 2019,” Miller adds.
Also in 2019, Miller Hospitality Events will come into its own in terms of the volume of events it will cater for.
“Events is something the business has offered in the past but with the growth of the team, we are well positioned to develop our events portfolio,” explains the managing director.
“Our two-star Rosette level fine dining experience is what separates us in this market and we can tailor this to all of our clients’ needs. We have created a ‘one stop shop’ business model for this section of the business and offer clients a fully personalised service to ensure their expectations are exceeded. Corporate lunches, gala dinners, awards nights, intimate dining events and weddings are to name but a few of our fully comprehensive platinum events services.”
One of Miller Hospitality’s core values is caring. The sole raison d’etre of Miller Hospitality is to go above and beyond for their candidates and clients, many of whom they now call friends. The company never set out for financial gain but to ease people’s pain in the industry and help make a difference to their businesses and by doing so, their lives.
“In terms of the future, the ultimate goal is to give back to local economy and community and establish Miller Hospitality School of Excellence in 2025.”
The Company’s candidates, many of whom they have worked with for a number of years, have grown with the business. Giving them the opportunities to develop their own personal careers is something we strive for as a business, to ensure we are adding to the industry as a whole and improving our skillset.
Similarly, their clients know that they will go the extra mile to ensure they receive the highest quality service from them and the highest quality staff.
“Knowing the industry first hand, the team understands the pain and I think this makes the difference. It makes our service personal and authentic,” explains Miller.
“In terms of the future, the ultimate goal is to give back to the local economy and community and establish Miller Hospitality School of Excellence in 2025. There is no doubt, Northern Ireland is experiencing a severe skills shortage in the hospitality sector at the minute and as a result our businesses are struggling with high staff turnover. This has a domino effect and I want to help to change that, long term. A five-star training academy is something I am very passionate about and have been for some time now. That’s the goal.”
Sarah Clarke, manager, Castle Espie Wetland Centre, explains that she had used a number of agencies over the years but recently found herself with a number of staffing issues and had to commit to agency support to staff her catering operation.
“Miller Hospitality has been fantastic, from the professionalism of the service to the people I have worked with in the office, the speed and efficiency of the service has been really good and I have been very impressed by the support they have given me, at a time when I was in crisis.
“What keeps me going back to Miller Hospitality is the reassurance that when I lift the phone to make a request for a chef or a manager, it’s an endorsement of quality and I know I will get exactly what I need. This peace of mind allows me to continue to do my job. They are professionals and know what they are doing. I would recommend Miller Hospitality to anybody.”
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