Opportunity and Impact: Clanmil’s Plan to 2031

At a time of housing crisis Clanmil Housing has launched an ambitious new plan for the next five years, writes Carol McTaggart, Group Chief Executive at Clanmil.

We are stepping up to help ensure people across Northern Ireland have the security and comfort of a good home in a safe and welcoming community, because we believe that with the right home, and a bit of support when needed, people can achieve so much, not just for themselves but for their community and society too.

Our new plan is built on four pillars that focus on things our customers, colleagues, and partners have told us matter – investment in more high-quality homes, and in our existing homes, backed up by great customer service delivered by skilled, caring people, equipped and empowered to do the right thing.

Our current reality includes instability around funding for services and new homes, limiting infrastructure and utility capacity, rising costs to keep our homes safe, energy efficient and modern, and challenges when people cannot access the services needed to support them to live well in their homes.

But there are many opportunities to do better. Smart technology and AI offer ways to be more efficient and deliver improved outcomes for customers. And by better leveraging our supply chain, we can double the social impact of our work, ensuring our customers and communities benefit from every pound we invest.

Our ambition is that by 2031 Clanmil will be known as a trusted landlord, a valued community partner and a workplace where people thrive. We will have delivered 1,500 high quality new homes through innovative funding and design. Customers will know they can rely on us, and we will be doing more to support them through their day-to-day pressures by working with partners who provide services that can help people thrive in healthy and resilient communities.

To make this a reality we need a collective response. We ask that all agencies and political representatives work together to ensure people waiting for a home do not suffer due to lack of public subsidy or infrastructure blockages, that the new Building Safety Act is enacted so people remain safe in their homes, and that there is a will and funding to progress the decarbonisation of existing homes.

The next word goes to our customer, Margaret. This is what drives our ambition: “Clanmil’s plan for the next five years shows a clear desire to provide good, safe homes, that customers can be proud of; homes that are economical to run and kind to the planet. The new homes planned are great news for people who are desperate for a good home where they can settle, raise their family and become part of the Clanmil family too.”