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Seminar programme

8.30	Registration and coffee
9.00	Chairman’s welcome and introduction: Hugh Crossey, Managing Partner, PricewaterhouseCoopers LLP
	Innovation in delivering public services Tom Kennedy , Director, Delivery & Innovation Division Department of Finance & Personnel
	Fresh thinking: Approaches to innovative public services Dr Michael Harris, Director of Public and Social Innovation, NESTA
10.00	Leading innovation: Why good managers hate innovation KEYNOTE ADDRESS: Charles Leadbeater
10.30	Discussion groups: The seminar will be split into discussion groups to explore key issues: Which areas of service should be prioritised? Highlighting relevant examples of innovation; Overcoming the challenges to innovation in the Northern Ireland context; Innovation at a personal level.
11.30	Morning coffee/networking break
11.45	Using ICT as a lever for transformational change Robert Scott, Global Leader, Technology Network PricewaterhouseCoopers LLP
	Case Study: Customer Information System (CIS) Gerry Hackett, Head of IT Development Department of Agriculture & Rural Development
	The role of shared services to achieve efficient operations Paul Wickens, Director of Shared Services Department of Finance and Personnel
13.00	Chairman’s summary and seminar close followed by networking lunch

Innovation in Delivering
Public Services Seminar

Date: Now over
Venue: W5 at Odyssey, Belfast

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